The Taffy Box


~uniquely personal designs
FREE USA shipping!

Frequently Asked Questions & Shop Policies

What is my ring size? At the bottom of this page you will find a chart that should help you determine your ring size. Contact me if you have any questions.

 

How long will my custom item take to make?

At the bottom of this page you will find a chart that should help you determine your ring size. Contact me if you have any questions.I can usually turn around orders within 2-3 weeks, closer to 3 or 4 during peak times such as the holidays, due to a very high volume of orders. Some items I carry in stock, and some I don't.  Rings, for instance, come in such varying sizes that they must  be custom ordered from my metal smith. If supplies have to be ordered, your package will arrive closer to 3 weeks from the time you submit it. If you are in a hurry, please ask before placing your order to be sure the item will arrive in time. I am working orders as quickly as I can but I am only one person, individually hand stamping each order, packaging and shipping each one myself.

Do you ship outside of the USA?

Yes, I ship outside of the USA. Overseas shipments even to Canada can take 2-3 weeks to arrive after shipment date.  I cannot track, guarantee or insure overseas packages due to USA postal regulations and high cost. Insurance through our postal service  costs approximately $28 charged to the buyer should you request insurance. Delays or loss through the mail can be a result of customs interference,weather or vandalism and the Taffy Box does not accept responsibility for lost shipments. I can only provide copy of postal shipment receipt on USA end. I have shipped dozens of international orders for 3 years without many problems but occasionally an order will get lost in the mail, which I have no control over. International orders are placed at buyers understanding of this.

What options do you have for font designs?

The Taffy Box carries 10 different fonts, everything from basic arial font to a cursive script font. You can view fonts on our font tab above.  Some fonts work on certain pieces better than others due to their height or width, therefore not all fonts can be used on every tag or jewelry item. Please ask if you have any questions about this.

Do you accept bulk orders?

I do accept orders for events and wedding parties such as wine charms or groomsmen's gifts. It generally takes about 6 weeks to complete a large order so be sure and allow enough time so that you will have your items for that special day.  I bill for half of the order up front, then bill for the balance upon completion after you have viewed photos of the final order. 

Do you combine shipping?

Yes, in most cases shipping is combined but if that is not reflected in your order, just let me know and I will refund any excess shipping. It is usually $2 for the total order. Bulk orders an larger items will be higher.  Please contact me for a quote.

Can I custom design something I don't see in your shop?

Absolutely! I welcome custom ideas and look forward to working with you! If you see something in silver but want it in copper, for example,  or if you would like me to duplicate something you have seen elsewhere, all you have to do is ask. Use the contact tab above or e-mail me at TheTaffyBox@comcast.net

Shipping

Items generally ship within 2-3 weeks of submitting payment. I ship via USPS with delivery confirmation on orders valued at over $20. You will receive a tracking number once your package ships.  If you would like insurance on your package just let me know and I will bill you the extra $2.  Items are packaged in bubble wrap and/or bubble envelope if they are not flat. Items will ship to the address you have listed at Paypal, so be sure to check that upon check out. Contact me with requests for shipping changes using the tab above and be sure to include your order number. Let me know if you need a rush order or have a deadline you are trying to meet.  I'll do my best to accommodate you.

Returns / Exchanges 

Most of the items in The Taffy Box are custom made and cannot be returned. Non-custom items must be returned within 10 days of receipt and will be given money back.  Refunds or exchanges will be made in the event of errors on my part of spelling or negligence, wrong size, etc.   Please remember that hand made items are not machine exacted and may contain slight variations unique to each piece.  I do my very best to line letters up straight and in proper position. If you are truly dissatisfied with a purchase, please contact me and I will do my best to make it right for you. Your satisfaction is my priority!  You can buy with confidence as I have a 3 year long standing 100% positive feedback rating at Etsy.com, an online handmade marketplace.

Payment 

I accept Paypal, money orders and checks.  You can pay with your credit card at Paypal without having a Paypal account.  Paypal payments using e-check method will be delayed as the e-check must clear (3-5 days) before I can start your order. If you're in a hurry, may I suggest using credit card or direct bank withdrawl at Paypal. Payments in the form of money order or check must clear before your order will be manufactured.  Orders placed using any method other than Paypal, which have not been paid for within 7 days, will be re-listed and order canceled. Please use the Etsy convo system for any Etsy orders as this makes it easier for me to track communications regarding your order. Orders placed via e-mail or contact form, please use my e-mail address.

 


Ring Sz

Finger circumference >

 


4 1/2


48mm


5


49mm


5 1/2


50.5mm


6


52mm


6 1/2


53mm


7


54.5mm


7 1/2


55.5mm


8


57mm


8 1/2


58mm


9


59.5mm


9 1/2


61mm


10


62mm


10 1/2


63.5mm


11


64.5mm


11 1/2


66mm


12


67.5mm


12 1/2


68.5mm


13


70mm


13 1/2


71mm


14


72.5mm


14 1/2


74mm


15


75mm

Sizes are matched to the circumference measurement in millimeter's.

 

 

 

 

 

 

 

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